Help Schemes

Please contact your local Council in the first instance (homeowners and tenants) for relevant and up to date information. To find out who your local District or Borough Council is, you can use the Postcode Checker at GOV.UK.

Tel: 0333 016 200
Email: housing.needs@eastsuffolk.gov.uk

Tel: 01473 432000
Email: housing.needs@eastsuffolk.gov.uk

Tel: 0300 1234000
Email: customer.services@baberghmidsuffolk.gov.uk

Tel: 01284 757053
Email: customer.services@westsuffolk.gov.uk

Free resources and advice for private tenants, landlords and property agents in Suffolk

Service designed to help people home from hospital or prevent admissions. Unlike other support services Stepping Home tackles all and any housing issues that place residents at risk.

Tel: Stepping Home West 07768 526085
Tel: Stepping Home East 07468 715529
Email: steppinghome@eastsuffolk.gov.uk

Suffolk's Warm Homes Healthy People project helps vulnerable people and families make their homes warmer and cheaper to heat, improving health and wellbeing.

Tel: 03456 037 686
Email: whhp@eastsuffolk.gov.uk

You can complete an online referral for yourself or someone else here: www.warmhomessuffolk.org/contact

Support service, provided by Suffolk County Council in partnership with district and borough councils, to enable people to live safely, comfortably and independently in their own home.

Tel: 0800 121 7711
Email:  ILS@suffolk.gov.uk

Visit the borough and district council housing pages linked above for information specific to where you are.

If you need emergency accommodation call 0808 800 4005 to speak to Suffolk County Council Customer First or the Emergency Duty Team (evenings and weekends).

For anyone affected by the cost of living we have pulled together a list on Infolink of the different support available, both locally and nationally, to help make it as easy as possible to quickly access what you are looking for. This covers everything from the location of your nearest foodbank to who to speak to for advice on household bills:

Legal advice from Suffolk Law Centre, a charity offering free legal advice to those in need in Suffolk

Tel: 01473 408111
Email: office@suffolklawcentre.org.uk

Whatever support you are looking for, Infolink can help! It is a handy A – Z directory of activities, services and groups in Suffolk, and is an ideal place to start if you are looking for support of any kind.

How to apply to book a home fire safety visit, what to do if there's a fire in your home, carers support and our fire safety leaflets.

A group of independent charities who offer free, confidential advice on benefits, debt, employment, housing, family and relationships, energy advice, consumer issues and more.

The quality of the air inside our homes affects our health. Poor air quality can trigger and worsen health conditions ranging from asthma to heart disease.

Information and support to help you make healthy changes for your health and wellbeing.

Suffolk specific health information.

Learn more about getting support to live independently, help to stay at home, adult social care, paying for care, help for carers, safeguarding and reporting abuse.